Chatbots x 3

bookI, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

Chatbots are mainly text-based conversational agents that simulate conversations with users. This st...

2026-02-21 20:39:10

SatisfactionTamChatbotsECMISS modelThe need for interaction

bookUnderstanding the attitude and intention to use smartphone chatbots for shopping

Using the technology acceptance model and diffusion of innovations theory, this study evaluated the ...

2026-02-21 20:34:48

AttitudeChatbotsDiffusion of innovations (DOI)Intention to useMobile applicationsTechnology acceptance model (TAM)

bookA turn to language: How interactional sociolinguistics informs the redesign of prompt:response chatbot turns

This paper discusses how a microlevel linguistic analysis, using interactional sociolinguistics as a...

2026-02-21 20:34:48

TrustAffiliationAlignmentChatbotsMicro-analysisSocial presence